Privacy

At Monitor ERP System Sdn. Bhd. and our affiliates in Singapore and Indonesia (“Monitor”, “we”, “us”, “our”), we value your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with us—both online and offline.

1.        Collection of Personal Data

1.1      What We Collect

We may collect the following types of personal data that you voluntarily provide or that we lawfully obtain through your interactions with us, including but not limited to:

• Name, email address, phone number
• Company name, designation, business address
• Nationality, identification number (if applicable)
• Sensitive personal data (with your explicit consent)
• Resume, employment details, and references (for recruitment purposes)

1.2      How We Collect It

Your data may be collected when you:

• Register on our websites or platforms
• Communicate with us via email, phone, or in person
• Participate in events such as webinars, seminars, exhibitions, or surveys
• Subscribe to our newsletters
• Apply for a job or share your resume with us
• Engage with our social media or campaigns

2      Use of Personal Data

We may use your data for purposes such as:

• Delivering and improving our products, services, support, and user experience
• Communicating important updates, promotions, or event invitations
• Managing and strengthening customer relationships
• Facilitating recruitment and onboarding processes
• Conducting marketing and customer surveys (with your consent)
• Performing data analysis and service optimization
• Complying with legal and regulatory obligations

By providing your personal data and continuing to interact with us, you consent to the above uses.

3.      Disclosure of Personal Data

We do not sell or rent your personal data. We may share it with trusted third parties, including:

• Our subsidiaries, regional offices, and affiliates
• Vendors, consultants, or service providers acting on our behalf
• Banks or payment processors (for transactions)
• Regulatory, legal, or government bodies (as required by law)
• Employment-related platforms (for recruitment)
• Cloud service providers, including overseas data processors
• Media platforms (for promotional purposes, with consent)

All third parties are expected to uphold strict confidentiality and appropriate safeguards.

4.      Your Rights under the PDPA

You have the right to:

• Access and review your personal data
• Request corrections to inaccurate or outdated data
• Withdraw consent or restrict the use of your data
• Opt-out of marketing communications at any time

To exercise these rights, please contact us using the details in Section 12. Note: Some requests may be subject to legal limitations.

5.      Accuracy of Data

We rely on you to ensure the accuracy and completeness of the personal data provided. Please notify us of any updates or changes to prevent errors and miscommunication.

6.      Data Retention

We retain your data for as long as necessary to fulfill its original purpose or as required by law. Data will be securely deleted once it is no longer needed.

7.      Data Security

We implement reasonable administrative, technical, and physical measures to protect your personal data, including:

• Access controls for authorized personnel
• Secure servers and encrypted communications
• Routine system and security audits

However, no online transmission is completely secure, and we cannot guarantee absolute protection from cyber threats.

8.      Data Concerning Minors

We do not knowingly collect data from individuals under the age of 18 or those legally unable to give consent. If such data is identified, it will be deleted upon verification.

9.      International Data Transfers

Your data may be stored or processed outside Malaysia, including in countries where our affiliates or cloud providers operate. We will ensure appropriate safeguards are in place, consistent with PDPA requirements. By using our services, you consent to such international transfers.

10.      Website Usage and Cookies

10.1    Cookies

We use cookies to enhance website functionality and user experience. You can modify cookie preferences in your browser. Disabling cookies may affect some features.

10.2     Third-party Links

Our website may link to external sites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

11.       Policy Updates

We may revise this Privacy Policy from time to time. Updates will be published on our website. Please review periodically for the latest version.

12.      Contact Information

If you have any questions, requests, or concerns, please contact us:

Malaysia
Monitor ERP System Sdn. Bhd. [201301017105 (1046938-M)]
3J-12-1, Wisma AIA, Jalan Seri Tanjung Pinang, 10470 Tanjong Tokong, Penang, Malaysia
Contact no.      : +604 371 7816
Email address  : malaysia@monitorerp.com

Singapore
Monitor ERP System Southeast Asia Pte Ltd [200902949D]
100 Tras Street, #09-01 100AM, Singapore 079027
Email address  : singapore@monitorerp.com

Indonesia
PT Monitor ERP System [3110230239844]
Kensington Tower, 15th Floor Room 1533, Jl. Boulevard Raya No.1, Kelapa Gading Timur, Kelapa Gading, Jakarta Utara - 14240, Indonesia
Contact no.      : +62 21 4006 5991

Email address  : indonesia@monitorerp.com