SUPPORT SERVICE

Catharina Wiklund

Welcome to Monitor Support!

Let me tell you about what the personnel here at the Monitor Support Center can offer our customers.

We are 7 support technicians working at our office in Penang, Malaysia and assisting all customers using MONITOR ERP in Asia. We are working in close cooperation with our local consultants, developers as well as our support team at head office in Hudiksvall, Sweden. We have more than 50 support technicians working at the head office.

We are proud to be a multilingual team in Penang and we are proficient in English, Malay and Chinese which able to provide professional support to regional Customers within Asia Pacific. The staff working here has vast experience in manufacturing industry, finance, and logistics. This way we can understand your issue better and offer you the best possible support.

One of our strengths is that practically every employee at Monitor work with customer support to some extent. Our developers and consultants are working with customer cases at our Support Center in regular basis, which giving us the opportunity to improve continuously.

Welcome to contact us if there is anything we can help you with!

 

Best Regards
Lee Chian Liang, Support Manager Asia

Our Support Team 

Monitor Support Center consists of four teams which are responsible for different areas:

The support team in Penang that is a multilingual team and are proficient in English, Malay and Chinese which able to provide professional support to regional Customers within Asia Pacific. The staff working here has various experience in manufacturing industry, finance, and logistics. This way they can understand your issue better and offer you the best possible support.

Team Manufacturing and Logistics helps you with questions regarding manufacturing, stock, purchase, sales, time recording, EDI, and shipping. For example, questions regarding net requirements, manufacturing orders, forecasts, delivery plans, stock valuation, stock count, order inflow, reporting, attendance recording, schedules, calculations, product configurations, booking of freight, EDI, machine integration, etc.

Team Finance helps you with questions regarding finance and accounting. For example, questions regarding chart of accounts, projects, reconciliations, accounts payable/accounts receivable, payment plans, economic reports, incoming/outgoing payments, invoices, fixed assets register, budgets, economic forecasts, VAT, electronic invoice management (EIM), etc. 

Our Tech Support handles deliveries of the software program, installations, and technical questions. For example, questions regarding printers, email, agent runs, integrations, adaptations, performance, etc.

Lee Chian Liang

Support Manager Asia

Lim Wan Ping

Support Technician

Alice Tan

Support Technician

Sara Ryberg

Support Technician

Evelyn Woon

Support Technician

Eddie Lim

Support Technician

Vivian Loh

Support Technician

Catharina Wiklund

Support Manager Global

Jörgen Björk

Team Leader

Ola Jonsson

Support Technician

Joanna Pohl

Support Technician

Thomas Sjöberg

Support Technician

Allan Bahram

Support Technician

Emil Bergman

Support Technician

Anders Johansson

Support Technician

Anders Bergström

Support Technician

Helen Hedin

Support Technician

BoJörgen Eriksson

Support Technician

Robertas Buta

Support Technician

Maria Ström

Support Technician

Stefan Bohman

Support Technician

Marjukka Borg

Support Technician

Jonathan Forsberg

Support Technician

Solveig Norin

Support Technician

Peter Pettersson

Support Technician

Mike Kemper

Support Technician

Ulf Arvidsson

Support Technician

Anna Andersson

Support Technician

Ellen Kristensson

Support Technician

Michael Stenklyft

Support Technician

Catharina Wiklund

Support Manager Global

Anders Schmidt

Team Leader

Linnea Brännström

Support Technician

Mikael Johansson

Support Technician

Kristin Frisk Tjärnström

Support Technician

An Groth

Support Technician

Mia Eriksson

Support Technician

Maria Brandt

Support Technician

Ann-Louise Axlund

Support Technician

Bashar Jamil

Support Technician

Elisabeth Delin

Support Technician

Svietlana Nilsson

Support Technician

Mathias Berglund

Support Technician

Catharina Wiklund

Support Manager Global

Christopher Hagman

Team Leader

Hans Westh

Support Technician

Kim Östlund

Support Technician

Ulf Tunong

Support Technician

Lea Skärgård

Support Technician

Filip Olsson

Support Technician

Niclas Westrin

Support Technician

Mikael Törn

Support Technician

Rikard Nordholm

Support Technician

Philip Snell

Support Technician

Madara Purina

Support Technician

Teresa Persson

Support Technician

Joakim Oknefjell

Support Technician

Tobias Schön

IT Technician

Christian Jonsson

IT Technician

Teija Öberg

IT Technician