SUPPORT SERVICE

Catharina Wiklund

Welcome to Monitor Support!

Let me tell you what the personnel here at the Monitor Support Center can offer our customers.

We are a team of seven support technicians based at our office in Penang, Malaysia, providing assistance to all customers using MONITOR ERP in Asia. We work in close cooperation with our local consultants, developers as well as our support team at the head office in Hudiksvall, Sweden. We have more than 50 support technicians working at the head office.

We are proud to provide a multilingual service in Penang, and we are proficient in English, Malay, and Chinese, enabling us to deliver professional support to regional customers within Asia Pacific. The staff working here have vast experience in the manufacturing industry, finance, and logistics. This means we can better understand your issues and offer you the best possible support.

One of our strengths is that practically every employee at Monitor works with customer support to some extent. Our developers and consultants work with customer cases at our Support Center on a regular basis, which gives us the opportunity to constantly improve.

Please don't hesitate to get in touch if there's anything we can help you with!

 

Best Regards
Lee Chian Liang, Support Manager Asia

Our support team 

Monitor Support Center consists of four teams which are responsible for different areas:

The support team in Penang is multilingual, and proficient in English, Malay, and Chinese. The team can provide professional support to regional Customers within Asia Pacific. The staff who work here have varied experience within the manufacturing industry, finance, and logistics. This means they can better understand your issue and deliver the best possible support.

Team Manufacturing and Logistics can help you with questions regarding manufacturing, stock, purchase, sales, time recording, EDI, and shipping, including questions relating to net requirements, manufacturing orders, forecasts, delivery plans, stock valuation, stock count, order inflow, reporting, attendance recording, schedules, calculations, product configurations, booking of freight, EDI, and machine integration, etc.

Team Finance can help you with questions regarding finance and accounting, including questions relating to chart of accounts, projects, reconciliations, accounts payable/accounts receivable, payment plans, financial reports, incoming/outgoing payments, invoices, fixed assets register, budgets, economic forecasts, VAT, and electronic invoice management (EIM), etc. 

Our Tech Support team handles delivery of the software program, installations, and technical issues. including questions regarding printers, email, agent runs, integrations, adaptations, performance, etc.

Lee Chian Liang

Support Manager Asia

Lim Wan Ping

Support Technician

Sara Ryberg

Support Technician

Evelyn Woon

Support Technician

Eddie Lim

Support Technician

Vivian Loh

Support Technician

Muhammad Fadhly

Support Technician

Catharina Wiklund

Support Manager Global

Jörgen Björk

Team Leader

Ola Jonsson

Support Technician

Joanna Pohl

Support Technician

Thomas Sjöberg

Support Technician

Allan Bahram

Support Technician

Emil Bergman

Support Technician

Anders Johansson

Support Technician

Anders Bergström

Support Technician

Helen Hedin

Support Technician

BoJörgen Eriksson

Support Technician

Robertas Buta

Support Technician

Maria Ström

Support Technician

Stefan Bohman

Support Technician

Marjukka Borg

Support Technician

Jonathan Forsberg

Support Technician

Solveig Norin

Support Technician

Peter Pettersson

Support Technician

Mike Kemper

Support Technician

Ulf Arvidsson

Support Technician

Anna Andersson

Support Technician

Ellen Kristensson

Support Technician

Michael Stenklyft

Support Technician

Catharina Wiklund

Support Manager Global

Anders Schmidt

Team Leader

Linnea Brännström

Support Technician

Mikael Johansson

Support Technician

Kristin Frisk Tjärnström

Support Technician

An Groth

Support Technician

Mia Eriksson

Support Technician

Maria Brandt

Support Technician

Ann-Louise Axlund

Support Technician

Bashar Jamil

Support Technician

Elisabeth Delin

Support Technician

Svietlana Nilsson

Support Technician

Mathias Berglund

Support Technician

Catharina Wiklund

Support Manager Global

Christopher Hagman

Team Leader

Hans Westh

Support Technician

Kim Östlund

Support Technician

Ulf Tunong

Support Technician

Lea Skärgård

Support Technician

Filip Olsson

Support Technician

Niclas Westrin

Support Technician

Mikael Törn

Support Technician

Rikard Nordholm

Support Technician

Philip Snell

Support Technician

Madara Purina

Support Technician

Teresa Persson

Support Technician

Joakim Oknefjell

Support Technician

Tobias Schön

IT Technician

Christian Jonsson

IT Technician

Teija Öberg

IT Technician