To make things even more memorable, Monitor ERP Group Owner Mr. Jörgen Persson was there to witness the signing ceremony between Dato’ Steven Lee of PTD and Mr. Lee Foo Keong of Mah Sing. Our customers were enthusiastic and quickly kicked off the implementation project.

Contract signing ceremony at the MONITOR G5 launch (left to right, Dato’ Steven Lee, Jörgen Persson. Mr. Lee Foo Keong)
 
As with any implementation project, the beginning is always challenging. The most common challenges our consultants usually encounter are:

• Willingness to leave comfort zone.
• Openness to accepting changes.
• Trust in third-party consultants.

These challenges relate very much to human relationships. Once our consultants have built a rapport with our customer’s team members, trust and confidence can be established.

Having a good working relationship really helps, but the entire process will go even more smoothly if the top management of our customers are also fully on-board with the implementation project. The involvement and enthusiasm of the management personnel creates a lot of positive energy, and serves to motivate their teams to further open up and accept changes.

As we have seen in the case of PTD and Mah Sing, the high level of engagement and support from their top management has really contributed to the smooth and successful implementation of MONITOR in their respective organizations.

Go Live celebration at Mah Sing Plastics Industries Sdn. Bhd.

In combination with the dedication and knowledge of our implementation teams, this eventually won over the trust and confidence of our customers’ teams. Both projects went smoothly once trust had been established, as our customers now believed in our ability to deliver a better solution for them.

With careful coordination and positive engagement from our customers, our implementation teams were able to complete the implementation, and the systems for both PTD and Mah Sing were able to Go Live on the same day, on December 2, 2019.

This is a major success for our implementation teams as well as our customers, PTD and Mah Sing; that is, being able to complete the implementation project in less than seven months for an organization of its size.

As well as achieving great success for both PTD and Mah Sing, our implementation teams have gained some important lessons and experience too.

According to the teams, the major factors underpinning successful implementation are as follows:

• Full support and active engagement from the top management of the organization. Things work best when the entire top management team give their full support, as this has proven to generate a lot of positive energy and encouragement to the team members of each department.
• The customer needs to be open to change and accept learning new ways of doing things. This mindset needs to be present in every member of the teams that will be using the implemented MONITOR system - and not just the department managers.
• Customers need to look at MONITOR as an entire system, rather than focusing on its individual modules. The reason being the full benefits of MONITOR can only be realized if it is utilized as an entire system. If clients are only looking to utilize a few modules of the system, they may not be able to realize the full potential of MONITOR.

Go Live celebration at Professional Tools and Dies Sdn. Bhd.

These key points have been taken to heart by us, and have since helped us to improve our approach to future implementation projects. We have refined our implementation processes in order to better guide our clients to embrace the right mindset and be open to new ways of doing things.

In addition, our consultants remain in constant contact with our customers post implementation, gathering feedback and feature requests. The relationship between Monitor and our customers does not end upon a successful implementation. This is just the beginning of a long-term collaborative relationship.

The MONITOR system has been able to improve so much over the years due to our close relationships with our customers. We listen to their feedback and requests, and together make improvements to the system which subsequently help our customers to be more profitable, and stay ahead of competition.

In the long term, this helps to improve MONITOR not only for a single customer, but for all our other customers too. This inevitably leads to Monitor being able to continuously grow together with our customers.

The results have been promising so far. We also hope our new customers take these key factors to heart when they initiate an implementation project with us. The best outcomes happen when both the customer and Monitor teams are in sync, and that is what we strive for: the best implementation experience for our customers!