The company has expanded a lot since 1998 and almost doubled its number of employees during the past six years. Rimaster has managed the challenges involved in such an expansion with MONITOR by its side.

What has made you loyal MONITOR users for so long?

"We have been satisfied MONITOR users since 1998. MONITOR supports our business, our users are satisfied, and the user interface is great," says Tomas Stålnert, Vice President of Operations at Rimaster.

Do you find that Monitor focuses on the customer?

"Monitor ERP System AB is a supplier that listens to its customers and asks questions about our requirements. One of the main advantages is that Monitor works directly with the customer, without any middlemen. This results in smooth direct communication and dialog. The Monitor Support Center works well in most cases," explains Per Mårtensson, IT manager at Rimaster AB.

Have you ever considered changing your ERP system?

"A few years back, when our expansion was at its height, we thought about other ERP systems, but in consultation with Monitor we found good solutions and were able to continue using its system. We can even speak directly with MONITOR programmers if we come across serious problems. This is a good example of our effective customer-supplier relationship. Which other system supplier offers that kind of service?"