Kooka Group of Companies is one of the pioneers in tissue paper products distribution since 1990. Kooka Paper Manufacturing Sdn. Bhd. was incorporated in 1996 with its own converting plant producing and supplying a wide range of disposable paper serviettes, napkins, bathroom tissues, and jumbo roll tissues to many continents across the world.

The pandemic has caused a slowdown in production which triggered Kooka to improve its internal processes and inventory management by investing in a new ERP system despite challenging times. To make things even more challenging, Kooka targeted to get MONITOR ERP up and running in three weeks.

To meet the tight deadline, implementation, meetings and training sessions were carried out during the RMCO (Recovery Movement Control Order) as Kooka is determined for the MONITOR G5 implementation to happen. The team had fully utilized available time by carefully planning and setting aside resources to work together with Monitor to make the implementation project a success.

Chew Hong Yuen, IT Manager and Project Manager for the MONITOR ERP implementation project, explained that they were currently running a custom-built system which was not only unintegrated across major functionalities, but also no longer received any support from the developers.

“With a fully integrated MONITOR ERP system, I hope that I can unify the divisions into one single version of truth, eliminating crossover, with information available at our fingertips. For instance, we will be alerted when our raw materials have arrived as previously we had to pull information from various departments, the salesperson had to go to the planner when our customers inquire about the delivery status. This is the right time for us to implement an ERP system due to the stagnation of our workload during the MCO period.” mentioned Chew Hong Yuen.

At the start of the project, Anders Ryberg, Consultant Director of Monitor ERP System Asia, had anticipated the main challenge Kooka would face was resources. The project successfully went live in three weeks due to the cooperation and commitment of Kooka’s management and staff to allocate resources and time to cope with the project, especially the data migration of over 10,000 part numbers and 2,000 customer data.

We grow together with our customers, and it is in our interest to see them become successful. Kooka has really proven that with the right commitment and cooperation, we are able to overcome challenges together.