Welcome to Monitor Support!
For Monitor ERP users
Need assistance? Read on!
Monitor’s online help
Customer platform
In myMonitor you have access to several functions that make working in Monitor easier. We have gathered everything in one place. Log in to see support cases, agreements and licenses.
Monitor Academy
Our consultants
New features in latest version
Monitor Idea Forum
Need help?
There are different ways to contact the Monitor Support Center. You can also e-mail support@monitor.se Provide your name, company, e-mail, company ID and what it is you need help with.
For urgent issues, or if you’d prefer to talk to us, you can phone +46 650 766 03. We answer during office hours 07-17 CET (GMT+1).
You can reach our G4 Support on phone number +46 650 766 60*. We answer during office hours 09-16 CET (GMT+1).
- We can take calls in Swedish, English, Finnish and Polish. We also offer local support via our subsidiaries and partners in Malaysia, China, Denmark, Norway, Finland, Estonia and Poland.
*On February 28, the Monitor G4 Support phone number +46 650 766 60 will be taken out of service. From March 1, inclusive, you will be able to reach us at our central Monitor Support Center on phone number +46 650 766 03. Read more about the change.
Connect using Splashtop.
Sometimes we’ll need to see your system with our own eyes to find a solution. In this case, we’ll use Splashtop.
Click here to get up and running with Splashtop.
Tip! Add Splashtop to the desktop in your Monitor ERP application with the desktop component, Favorites. This means you’re only one click away from getting help via remote control.
Frequently asked questions
What’s the fastest way to get an answer to my question?
Our online help is an extensive source of information, where you can perform searches in the specific area where you need assistance. Always check here first.
I’ve looked at the online help and can’t find a solution, what should I do?
If you can’t find a solution in the online help, we recommend that you log into myMonitor and create a case.
Describe your issue as accurately and as in as much details as possible. Attach screen shots or other relevant information, such as which procedure the issue is in, which can help us identify the issue.
The more information you give, the quicker we will be able to help you.
If you can’t log into myMonitor, you can contact us by sending an e-mail to support@monitor.se.
Leave your name, e-mail address, company, company ID and tell us what you need help with.
How quickly can I get help?
We aim to respond to cases received within eight hours. The time taken to resolve a case may differ depending on the issue involved. Straightforward cases can be resolved the same day, others may take more time. Get in touch with us and we’ll do our best to help.
Click here to visit our contact page.
If you have an urgent issue – for example, if production is at a standstill or you can’t send invoices – we recommend that you call us. You’ll find the telephone number at the bottom of the page.
How can I track the progress of my case?
If you log into Monitor’s customer platform, myMonitor, you will be able to see the current status of your case. Log into myMonitor.
What system requirements apply for Monitor G5?
How do I access the old support portal?
You can access the old support portal here: Log in to the support portal.